Terms and Conditions

1.1. The purpose of this Agreement is to establish the terms and conditions for the provision of the Service by Mantra Latam LLC. to the Customer.

1.2. The Customer acknowledges and agrees that the Service is provided "as-is" and that Mantra will not be responsible for any damages, losses, or liabilities of any kind arising from the Customer's use of the Service.

2.1. Mantra grants the Customer a non-exclusive, non-transferable, and revocable license to use the Service solely for business purposes.

2.2. The Customer acknowledges and agrees that Mantra reserves all intellectual property rights over the Service and any associated documentation.

3.1. The Customer acknowledges and agrees that all content and information related to the Service, including but not limited to software, text, images, graphics, logos, and trademarks, are the exclusive property of Mantra and/or its suppliers.

3.2. The Customer agrees not to use any intellectual property of Mantra without its prior written consent.

4.1. The Customer will use the Service in accordance with the instructions and specifications provided by Mantra.

4.2. The Customer acknowledges and agrees that it is solely responsible for its use of the Service and for any content or information transmitted or received through the Service.

5.1. To use the Service, the Customer must pay Mantra Latam LLC. a fee consisting of a fixed monthly amount and a variable cost calculated based on the Service consumption in the previous month.

5.2. Mantra will charge the fixed monthly fee in advance to start the service after the demo period ends. The fixed fee will be invoiced at the beginning of the relevant period via a payment link generated by Mantra.

5.3. Mantra will charge the variable cost at the end of the month based on the Customer's consumption within the platform.

5.4. In case of non-payment by the Customer, Mantra reserves the right to suspend the Customer's access to the Service until payment is made. If the Customer does not pay within 30 days from the last payment, Mantra may cancel the service and terminate this Agreement without prior notice.

6.1. This Agreement will be effective from the date it is accepted by the Customer and will remain in effect until terminated by either party.

7.1. The Customer may not assign or transfer its rights or obligations under this Agreement without the prior written consent of Mantra.

8.1. Mantra does not guarantee the absence of defects or errors in the Service and will not be responsible for any damages or losses arising from the use of the Service.

9.1. Mantra is committed to protecting the privacy of the Customer's and end-users' personal data in accordance with applicable laws and regulations.

9.2. The Customer acknowledges and agrees that Mantra will collect, process, and store the necessary personal data to provide the Service, including but not limited to the Customer's and end-users' contact information, the content of messages sent and received through the Service, and any other information necessary for providing the Service.

9.3. The Customer acknowledges and agrees that Mantra may use the collected personal data to improve the Service, provide technical support, and resolve any issues related to the Service.

9.4. Mantra will not share the Customer's or end-users' personal data with third parties except when necessary to provide the Service or comply with applicable laws and regulations.

9.5. The Customer acknowledges and agrees that it is responsible for obtaining the necessary consent from end-users for their personal data to be processed and stored by Mantra in relation to the Service.

10.1. The Customer acknowledges and agrees that the use of the Service is subject to Meta and Whatsapp policies, including but not limited to the Whatsapp Terms of Service and Meta's Privacy Policy.

10.2. The Customer agrees to comply with all applicable Meta and Whatsapp policies related to the use of the Service and stay informed of any changes to these policies.

10.3. Mantra Latam LLC. reserves the right to modify the prices and terms of the services provided through the Platform without prior notice to the Customer. The Customer accepts that Mantra's variable prices are subject to changes made by Whatsapp in its pricing policy. In case of any price modification, Mantra Latam LLC. will notify the Customer of the change.

11.1. The Customer agrees to comply with all applicable laws and regulations related to the prevention of corruption, including but not limited to the U.S. Foreign Corrupt Practices Act (FCPA).

12.1. The Customer agrees to use the Service for lawful purposes and comply with all applicable laws and regulations regarding its business activities.

13.1. The Customer is solely responsible for its business activities and acknowledges and agrees that Mantra will not be liable for any damages, losses, or liabilities arising from such activities.

14.1. Any dispute arising from this Agreement will be resolved through good faith negotiations between the parties.

14.2. If the parties are unable to resolve the dispute through good faith negotiations, the dispute will be resolved through arbitration in accordance with the commercial arbitration rules of the American Arbitration Association.

15.1. This Agreement will be governed and construed in accordance with the laws of the State of Delaware, USA.

15.2. The parties agree to submit to the exclusive jurisdiction of the courts of the State of Delaware for any legal action arising from this Agreement.

IN WITNESS WHEREOF, the parties have read and understood the terms and conditions of this Agreement and agree to be legally bound by them. Acceptance of the terms and conditions shall occur at the time of contracting the Service by the Customer.