1.1. Mantra is committed to protecting the privacy of the Customer’s and end users’ personal data who use the Service in accordance with applicable laws and regulations.

1.2. The Customer acknowledges and accepts that Mantra will collect, process and store the personal data necessary to provide the Service, including, among others, the contact information of the Customer and end users, the content of messages sent and received through the Service, and any other information necessary to provide the Service.

1.3. The Customer acknowledges and accepts that Mantra may use the collected personal data to improve the Service, provide technical support and resolve any issue related to the Service.

1.4. Mantra will not share the personal data of the Customer or end users with third parties, except where necessary to provide the Service or in compliance with applicable laws and regulations.

1.5. The Customer acknowledges and accepts that it is responsible for obtaining the necessary consent from end users for their personal data to be processed and stored by Mantra in connection with the Service.

2.1. We collect the data you provide directly, such as name, email address, phone number, company and country, as well as the content of messages managed through the Service.

2.2. We automatically collect technical usage data, such as IP address, device and browser type, pages visited and advertising campaign parameters, through cookies and similar technologies.

3.1. We use the data to provide and improve the Service, deliver technical support, ensure platform security and comply with legal obligations. Mantra does not sell personal data to third parties.

3.2. We retain data only for as long as necessary for those purposes and for the periods required by applicable regulations. Once those periods expire, data is deleted or anonymised.

4.1. You may request deletion of your personal data or your account by writing to [email protected] from the email address associated with the account. We will handle the request within a maximum of thirty (30) days.

4.2. We may retain limited information where there is a legal retention obligation or where it is necessary for the defence of legal claims; in such cases it is kept with restricted access until the applicable period expires.

5.1. The Customer acknowledges and accepts that use of the Service is subject to Meta and WhatsApp policies, including, among others, the WhatsApp Terms of Service and the Meta Privacy Policy.

5.2. The Customer undertakes to comply with all Meta and WhatsApp policies applicable to the use of the Service and to stay informed about changes to those policies.

6.1. Mantra applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure, including encryption in transit and restricted access control.

7.1. You may exercise your rights of access, rectification, cancellation, objection and portability, and withdraw your consent, by writing to [email protected].

7.2. If you are an end user contacted by a company that uses Mantra, please address your request first to that company, which is responsible for your data. For any question about this Policy, write to us at [email protected].